Help Desk Support Specialist

Date: 1 Oct 2025

Location:

Houston, US

Job ID: 7201

School: The Village School

Company: Nord Anglia Education

The Village School is a private college preparatory school for grades Early Childhood through High School. Our High School offers the International Baccalaureate Diploma program and boarding opportunities through the Nord Anglia Boarding program.

The Village School is an international community in Houston, Texas, providing a world-class education to our private day and boarding school students. We adhere to the highest academic standards, developing lifelong learners and global citizens who think critically, collaborate genuinely, and give of themselves generously. Ranked nationally for STEAM education and for the diversity of our international student body. Proud member of the Nord Anglia Education global network of schools.

Job Duties:

Resolve help desk tickets in a timely fashion
Monitor the school help desk in support of all school staff and students
Take responsibility for the smooth running of all staff and student facing desktops, laptops, tablets,
AV equipment, operating systems and applications for all offices and classrooms
Prepare staff devices for distribution
Organize and support all student devices including
Chromebooks, MacBooks and iPads
Assist in maintaining IT asset inventory
Assist with and support AV setups for in school events
Maintain classroom technology to support educational needs
Provide support for all IT related projects (there will be occasional out of hours working, including nights and weekends)
Assist with and/or perform hardware repairs to broken devices
Other duties as assigned

Required Skills/Abilities

Degree qualified and/or relevant professional qualification and experience
At least 2 years of experience in a technical support role
Experience supporting macOS, iOS, Chrome OS and Windows
Experience using a help desk ticketing system ▪ Professional and patient approach to customer service
Experience with Google Workspace and Office 365
Apple Certified Support Professional certification (or completion within 90 days of employment)
Excellent problem solving and troubleshooting skills
Familiarity with wired/wireless networks
Excellent verbal and written communication skills
Team worker who can also be an independent self-starter Essential
Experience with JAMF and/or inTune
Experience repairing MacBooks and Chromebooks
Experience working in education

TO APPLY:

Online applications need to be submitted directly through the Nord Anglia Education careers page and should include a CV.

At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils irrespective of race, ability, religion, gender, or culture.

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.

We are an equal opportunity employer, and we welcome applications from all suitably qualified persons.

Please note, only shortlisted candidates will be contacted.

Please note: we reserve the right to close any of our vacancies early.