Director Of Admissions and Marketing

Job Description

As Director of Admissions & Marketing (DAM), you’ll be the member of the school Senior Leadership Team (SLT) with prime responsibility for driving student enrolment.

You’ll do this by ensuring families receive an exceptional experience at each stage of their journey with our school - from awareness and consideration, through to enrolment and advocacy. We call this our Family Experience Journey, and everything we do in MAC (Marketing, Admissions and Communications) evolves around this.

To deliver an exceptional family experience every time, you’ll need to forge great relationships with colleagues from across the school, so that everyone is working together to achieve our vision.

As an exceptional leader of people, you’ll coach and develop the commercial, creative, and customer-orientated skills of your team, and be a consummate ambassador for the school brand.

As a DAM, you’ll also play a pivotal role in building the school community and reputation.

Job Description

You’ll understand the importance of having a great plan, its integral to what we do, but you’ll see the value in being flexible so adapt and pivot to meet the organisation’s needs.

You’ll:

•             Work with your Senior Leadership and Regional Office colleagues to set the strategic MAC direction for the school, covering admissions, brand, communications, digital, marketing and research requirements

•             Manage your MAC budget to deliver maximum value

•             Maintain up-to-date knowledge of your market, competitors, and audiences, to give your school a commercial advantage

•             Oversee data integrity through CRM and compliance with group data rules, so school and group forecasting is built on a rock-solid foundation

•             Ensure accurate forecasting for the year(s) ahead, using all the data available to you and keeping in regular contact with pipeline contacts

•             Stay up to date with new trends and developments in sales, marketing and communications to keep innovating

•             Develop your school’s brand positioning, to ensure that your offering is differentiated in market to drive greatest enrolment

Job Description

You’ll use data and insights to ensure that MAC tactics are helping to drive enrolment performance across the school

You’ll:

•             Focus activity on driving enquiries, and converting those enquiries through to enrolment

•             Ensure that each year re-enrolment numbers are as good as they can be, through proving a fantastic in-school MAC experience to families

•             Analyse the wide raft of data at your disposal to test and learn from the school’s brand, communications, enrolment, and marketing activities, and use insights to inform decision-making

•             Use Salesforce (CRM) to efficiently manage your enrolment pipeline, and ensure user adoption across your team

•             Track team performance through CRM and other KPI metrics to identify opportunities

•             Be a key advisor to the school Senior Leadership Team on the interpretation of relevant market research (brand equity, parent satisfaction, mystery shop, and market share) and guide action plans for whole school improvement

Job Description

Reflecting a ‘first class, every time’ focus on delivery and leadership of often complex projects

You’ll:

•             Lead the development and execution of best practice throughout the entire Family Experience Journey, and work collaboratively with teachers, administrative staff and other colleagues to ensure the whole school embraces the need for a world-class experience, every single day

o             Ensure every family receives a highly personalised visit experience – physically and/or virtually

•             Ensure a seamless digital experience for families, working closely with regional and central digital colleagues

•             Recruit and develop a school MAC team, coaching them to aim for execution to the highest standards of every aspect of the school’s admissions, brand, communications, digital, marketing and research tactics

•             Put creativity at the heart of your MAC activities, to develop a successful commercial approach within your market

•             Ensure that every aspect of the school adheres to the school’s Visual Identity and Tone of Voice guidelines – and that it emulates key messaging

Job Description

Providing an outstanding mix of judgement and delivery skills to strengthen our reputation.

You’ll:

•             Be a key voice in defining a distinctive and consistent brand for the school, one which will resonate across your market and target audiences

•             Bring the school’s story to life. Working with your Regional and Central MAC colleagues, you will lead the development and execution of the school’s brand framework, visual identity and tone of voice across all media.

•             Lead the development of, and compliance with, school MAC procedures which adhere to group policies and local regulatory requirements (e.g. admissions guidelines, marketing consents, etc.)

•             Create and oversee improvements in parent, staff and other stakeholder communication and get involved in crisis and issues communications, to helping your Principal make the right decisions on stakeholder communications

•             Develop external networks (feeder schools, embassies, agents, etc.) to build awareness of the school and target new enrolment opportunities.

You’ll own your career at Nord Anglia, starting with being a lifelong learner for your own professional development.

•             Find new ways to develop your skills for your job, but you’ll also learn more about our other MAC functions too

•             You’ll make sure you’re always working across the MAC team so you’re able to identify which admissions, communications, CRM, digital and research opportunity can make our campaigns even more successful

•             You’ll share what you learn with your team-mates too, so you’re always passing your knowledge on.

Essential Skills/Abilities

Essential

Degree level qualification

5 years’ experience of brand-building, sales and/or marketing roles, ideally in service delivery roles.

Strong leadership skills and a proven ability to manage and coach a team to achieve business objectives will be part of your repertoire

Excellent communication skills

High impact presentation skills

High level of interpersonal skills

Ability to meet targets and work under pressure

Demonstrable influencing skills

High level of networking and relationship building skills

Microsoft Office skills (Excel, Word, Powerpoint etc)

Project management skills

High levels of personal integrity.

Excellent organisational and time-management skills

Commercially-minded

Attention to detail

Ability to work under pressure and remain calm

Willingness to take on multiple tasks

Proactive and able to prompt others to ensure deadlines are achieved

Self-motivated and enthusiastic

Ability to work independently

Continually strive for improvement

Adaptability

Desirable Skills/Abilities

Desirable

Experience of growing a business customer base in multiple countries

Sales/customer experience in education sector

Salesforce reporting and administration

Other Conditions

Hold a current Enhanced Criminal Records Bureau Disclosure or equivalent for countries lived in outside of the UK. Compliance with visa requirements for working in the UK.