IT Technician

Job Title: IT Technician
Hours: Full Time
Responsible to: Technology Manager

Job Description

The IT Technician is responsible for providing effective technical support to staff and students and ensuring the smooth operation of IT systems across the High School campus.

Key responsibilities include:

• Provide IT support for all school devices (desktops, laptops, tablets, printers, etc.).

• Troubleshoot hardware, software, and network-related issues.

• Install, configure, and maintain software on desktops, laptops, and tablets.

• Arrange and coordinate hardware warranty repairs where required.

• Create, maintain, and update technical documentation and Standard Operating Procedures (SOPs), including improvements and revisions as necessary.

• Conduct regular surveys of IT equipment and infrastructure, logging faults and maintenance needs.

• Work with external suppliers and contractors on technical projects relating to school IT systems.

• Work both independently and collaboratively as part of the IT team.

• Keep abreast of developments in learning technology and research solutions to technical challenges.

• Ensure compliance with software and hardware licensing agreements and School IT policies.

• Provide operational and systems support to school personnel on a daily basis.

• Support IT provision for school events and activities.

• Work flexibly when required, including evenings, open days, parents’ evenings, and occasional weekends.

• Contribute to an effective IT support service for St Andrews staff and students, working closely with other members of the IT team.

Safeguarding & Professional Expectations

• Work safely, consider the safety of others, and comply with the School Safeguarding Policy and all IT security and data protection guidelines.

• Maintain high standards of professional ethics, integrity, and confidentiality at all times.

• Ensure the confidentiality, integrity, and availability of school systems and data.

• Demonstrate responsible and ethical use of technology in a school environment.

• Promote professional conduct aligned with the values and expectations of an international school community.

Qualifications & Experience

• Bachelor’s degree in Information Technology or a related field.

• Minimum of 2 years’ experience in IT support.

• Strong knowledge of networking concepts (LAN/WLAN).

• Experience with Microsoft Intune and Azure AD administration.

• Understanding of IT security principles, user access control, and data protection practices.

• Professional attitude with a collaborative and service-oriented approach.

• Strong verbal and written communication skills.