Admissions Coordinator

PURPOSE: To coordinate & assist the Admissions department in administrative, organizational & development tasks. 
REPORTING TO:  Admissions Manager & DAM 
START: asap

Core requirements of the post 

In fulfilling the requirements of the post, the Admissions Coordinator will demonstrate essential professional characteristics, and in particular will; 

• Answer the telephone in a polite, professional and timely fashion
• Deal with simple enquiries employing the good judgement to know when to pass the call to more senior colleagues
• Support and assist the Admissions and Marketing team in any reasonable duty as directed by them

Admissions support 

• Qualify all prospective Nord Anglia families, using the BLANT framework, by making the 1st call and subsequent follow-up calls as needed to qualify / disqualify a lead.
• Pass qualified leads with detailed notes to the appropriate Admissions Officer.
• Support in the scheduling of visits as required.
• Drive fantastic parent experience through customer centric and best-in-class communications – often the lead specialist will be the 1st person from the school which the family will engage with.
• Maintain a clean Salesforce lead pipeline.
• Use data & dashboards to improve their individual ways of working e.g., understand how changes in process have influenced their qualification velocity, and adjust behavior as needed to improve.
• Feedback to the DAM on the quality of leads coming through the pipeline, helping to optimize and improve campaign effectiveness.

Commitment to Personal and Professional Development 

• Participate in and fully engage with the school’s performance management and appraisal process.
• Demonstrate continuous professional and personal development through the identification and implementation of individual development plans arising from company and school performance management and appraisal processes
• Contribute to wider engagement of colleagues in the marketing and admission function giving support and willingly sharing ideas and materials to promote this.

Qualifications/Training     

• Qualified to degree level or similar 

Capabilities / experience needed

• Ideally experience in luxury, customer facing sales industries.
• Ideally Salesforce experience.
• Clear and proven ability to build rapport over the phone, and not be afraid to ask / respond to difficult questions.
• Excellent oral & written communication skills.
• Strong organizational / process skills.
• Team player – able to work as one integrated, collaborative MAC team to drive outcomes.
   

Personal Attributes   

• High levels of personal integrity    
• Excellent organisational and time-management skills  
• Attention to detail    
• Ability to work under pressure and remain calm    
• Willingness to take on multiple tasks   
• Self-motivated and enthusiastic   
• Ability to work independently    
• Continually strive for improvement   
• Adaptability