Manager, Administration

Date: 16 Jun 2025

Location:

Houston, US

Job ID: 6355

School: British International School of Houston

Company: Nord Anglia Education

British International School of Houston

This is an exciting time to join our community located in Katy, Texas just outside the Houston metro area. We have a state-of-the-art facility, that is one of the world's most advanced campuses. We are a successful, growing school with a highly committed and motivated team of teaching professionals at our heart. Our close knit and supportive team are proud of our school and community, educating around 1,300 young people from 67 nationalities each year. The National Curriculum for England, IGCSE and the IB Diploma are taught to our students from the Early Years Foundation Stage to Year 13 (Academy Year). Each year a high proportion of our students are accepted into top universities around the world. To learn more about our wonderful school, please visit our website.

Administration Manager

The Administration Manager oversees the day-to-day administrative operations of the school, ensuring a high standard of service delivery, compliance, and support across all academic functions. The role involves managing administrative staff, developing efficient systems and processes, and supporting the smooth functioning of the school.

Key Responsibilities

Administrative department operations

Supervise and coordinate the work of the administrative team
Develop and implement office procedures to ensure efficiency of the administration team
Lead a customer service culture within the administration team through policies, training and ongoing review
Oversee the accuracy of online management information systems.

Academic admin, data and systems

Create and maintain a culture of support for the academic staff
Develop and maintain procedures which support academic staff with administrative tasks
Ensure accurate usage of our online systems - iSAMS, Schools Buddy, Managebac, Seesaw, OneDrive, MS TEAMS, etc.
Ensure deadlines are met on creating reports and documents for SLT and academic teams
Ensure reprographics and educational resources are delivered on time to the education teams.

Whole school administration

Ensure whole school administrative tasks are proactively achieved through efficient processes
Work collaboratively with other department leads to support with required administration tasks
Oversee document control, document filing, and coordination with regional and global Nord Anglia teams

Line management

Provide leadership, supervision, and performance management to administrative staff, including conducting regular one-on-one meetings, appraisals, and feedback sessions.
Create a nurturing culture that supports team members through professional development and training
Ensure effective delegation of tasks, workload distribution, and maintenance of high service standards across the administrative team.
Address personnel issues such as conflict resolution, absenteeism, and performance concerns in line with school policies and HR procedures

Resourcing and PO processes

Collaborate with SLT on the resourcing needs of the school and its departments
Follow the school PO process to ensure the school has the resources needed for academic and non-academic department needs
Proactively manage a budget and ensure the administration team have the resources needed to do their roles to the highest standard
Review the data and trends with colleagues to ensure financial accuracy and identlfy efficiencies for the future

Communication and Stakeholder Engagement

Serve as a key point of contact for staff, parents, and external vendors regarding administrative matters
Coordinate administrative support for school events, leadership meetings, and community engagement initiatives
Be a model of good practice for communication and engagement with key stakeholders – create the culture of serving the needs of the school to the highest level

Core Requirements

Essential:

Minimum of 3–5 years in an administrative or office management role.
Proven experience in managing a team and leading administrative operations.
Experience of customer relations best practice
Experience with budget planning and procurement.

Knowledge & Skills

Strong working knowledge of office management procedures and systems.
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Management Information Systems (MIS).
Excellent verbal and written communication skills.
Strong organizational, multitasking, and prioritization abilities.
Familiarity with health & safety and data protection regulations.

Personal Attributes

Professional, reliable, and trustworthy.
High level of attention to detail and accuracy.
Proactive, self-motivated, and able to work independently.
Calm under pressure, with excellent problem-solving skills.
Strong interpersonal skills and a collaborative approach to teamwork.
Flexible and adaptable to changing priorities and challenges.
A continuous improvement mindset and willingness to innovate.
Commitment to professional development and staff training.

Benefits

Health Insurance
Vision Insurance
Dental Insurance
401(k)
Paid time off
Life Insurance
Employee discount

Selection Process

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years. We welcome applications from suitable people from all diverse backgrounds. Please note, we reserve the right to make an appointment sooner with the right candidate and only shortlisted candidates will be contacted.

Nord Anglia Education, is the worlds leading premium schools organization, with more than 85 schools located across 32 countries in the Americas, Europe, China, Southeast Asia, India and the Middle East. Together, our schools educate over 80,000 students from kindergarten through the end of secondary school. We are committed to providing a world class, safe and happy environment in which students can thrive and learn.