Receptionist

The Village School is a private college preparatory school for grades Early Childhood through High School. Our High School offers the International Baccalaureate Diploma program and boarding opportunities through the Nord Anglia Boarding program. 

The Village School is an international community in Houston, Texas, providing a world-class education to our private day and boarding school students. We adhere to the highest academic standards, developing lifelong learners and global citizens who think critically, collaborate genuinely, and give of themselves generously. Ranked nationally for STEAM education and for the diversity of our international student body. Proud member of the Nord Anglia Education global network of schools.

POSITION SUMMARY/JOB GOALS:

To serve as the first point of contact for students, families, visitors, and staff entering the High School and to create a welcoming, organized, professional, and secure front-of-house environment. The Receptionist plays a vital role in shaping the daily experience of the school community through exceptional customer service, professionalism, and a commitment to inclusion and respect.

The Receptionist is responsible for maintaining an inviting and efficient reception area, providing timely and courteous assistance, and supporting the smooth operation of the High School office. Through a warm-strict approach, the Receptionist builds positive relationships with students while consistently upholding school expectations and procedures. 

This role requires the ability to thrive in a fast-paced independent school environment, manage multiple priorities, remain calm under pressure, and deliver the high level of service expected by students, families, staff, and visitors. As a critical member of the school's safety and security team, the Receptionist is expected to consistently implement all visitor management, safeguarding, student supervision, and campus access procedures to help maintain a safe, orderly, and welcoming school environment.

QUALIFICATIONS / TRAINING:

• High school diploma required; associate’s or bachelor’s degree preferred.
• Experience in customer service, reception, administrative support, hospitality, education, or a related field.
• Training in office systems, customer service practices, and confidentiality procedures.
• Knowledge of school safety, visitor management, and student supervision practices preferred.
• Commitment to ongoing professional learning and development. 

EXPERIENCE / KNOWLEDGE:

• Demonstrates exceptional customer service skills and a commitment to creating a welcoming and inclusive environment for all members of the school community.
• Maintains an organized, professional, and inviting reception area that reflects the values and standards of the school.
• Understands and consistently follows school safety, security, visitor management, and safeguarding procedures.
• Supports students with a warm-strict approach that combines care, professionalism, consistency, and high expectations.
• Communicates effectively and professionally with students, families, staff, and visitors from diverse backgrounds.
• Demonstrates strong organizational skills and attention to detail while managing multiple priorities and interruptions.
• Maintains accurate records and handles confidential information with discretion and professionalism.
• Uses technology and office systems efficiently to support daily operations.
• Experience in an international school, independent school, or educational setting is preferred. 

ATTRIBUTES:

• Projects warmth, professionalism, and positivity in all interactions.
• Creates a welcoming atmosphere while maintaining clear boundaries and expectations.
• Demonstrates excellent interpersonal, communication, and customer service skills.
• Highly organized, dependable, and detail-oriented.
• Maintains composure and professionalism in busy or challenging situations.
• Values diversity, inclusion, and belonging and treats all individuals with respect and dignity.
• Models integrity, discretion, confidentiality, and professionalism.
• Works collaboratively and contributes positively to the wider school community. 

REPORTS TO / EVALUATED BY: High School Director (or designated administrator)

MAJOR RESPONSIBILITIES AND DUTIES:

• Serve as the primary point of contact for students, families, visitors, and staff entering the High School.
• Create and maintain a welcoming, organized, professional, and inviting reception area.
• Greet visitors warmly while ensuring all visitor management, identification, and security procedures are consistently followed.
• Monitor access to the building and support the implementation of school safety and safeguarding protocols.
• Maintain accurate visitor logs, student sign-in/sign-out records, and other required documentation.
• Respond promptly and professionally to inquiries in person, by telephone, and through email.
• Provide accurate information and direct inquiries to the appropriate staff member or department.
• Support students with day-to-day needs while maintaining clear expectations, accountability, and professional boundaries.
• Assist with student attendance, late arrivals, early dismissals, and related procedures.
• Coordinate deliveries, package receipt, lost and found, and front office logistics.
• Support administrative teams with communication, scheduling, data entry, filing, and operational tasks as assigned.
• Monitor the reception and common areas to ensure they remain organized, professional, safe, and welcoming.
• Support school events, parent meetings, admissions activities, and other functions as needed.
• Maintain confidentiality regarding student, family, and staff information.
• Collaborate effectively with administrators, counselors, teachers, security personnel, and support staff.
• Contribute to a positive school culture by treating all members of the community with professionalism, care, consistency, and respect.
• Uphold all school policies, procedures, safeguarding expectations, and security protocols.

VILLAGE BELIEVES THAT EFFECTIVE EMPLOYEES ARE:

• Accountable – Establishes a high-performing culture and accepts accountability for organizational performance.
• Strategic – Leads opportunity and is committed to continuous improvement aligned with the organizational vision and direction.
• Collaborative – Works collaboratively with others to achieve organizational outcomes.
• Entrepreneurial – Creates organizational value for diverse stakeholders and achieves commercial success.
• Enabling – Drives excellence through valuing and developing others.
• Agile – Achieves personal and organizational success within a changing, dynamic, and complex environment.
• Resilient – Demonstrates personal resilience within a demanding environment of high expectations. 

Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the employee or Village to only the work identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organization. 

TO APPLY: 

Online applications need to be submitted directly through the Nord Anglia Education careers page and should include a CV.  

At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils irrespective of race, ability, religion, gender, or culture. 

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years. 

 We are an equal opportunity employer, and we welcome applications from all suitably qualified persons. 

Please note, only shortlisted candidates will be contacted. 

Please note: we reserve the right to close any of our vacancies early.