Performance Manager - US

Nord Anglia Education is the world's leading premium international schools organization. Our over 80 international schools are located in the Americas, Europe, China, South East Asia and the Middle East. Together, they educate more than 80,000 students from kindergarten through to the end of secondary education.

Although each Nord Anglia Education is unique in character and tailored to meet the needs of their specific location, all our over 14.000 employees around the world engaged in the common vision and mission.

· Our vision to shape a generation of creative and resilient global citizens that will change our world for the better.

· Our mission is to be the most forward-thinking, technology-enabled educators in the world, using our global reach and world-class teachers to create a learning experience like no other.

Most of the Nord Anglia schools benefit from our performing arts collaboration with The Juilliard School as well as our Global Campus, which offers unique global experiences for students at every age. Many of our schools will also benefit from our new approach to teaching STEAM subjects (science, technology, engineering, arts and math) through our collaboration with the Massachusetts Institute of Technology (MIT). Our goal as the leading international schools organization is to provide an education so that students can succeed academically, socially and personally.

Our schools educate students from preschool to the end of secondary education. Curricula taught in our schools include the English National Curriculum, International Baccalaureate, American Curriculum, Swiss Curriculum, French Curriculum and Shanghai National Curriculum.

PERFORMANCE MANAGER

JOB PURPOSE
As Regional Performance Manager US, you’ll support the Regional Director of Admissions & Marketing (RDAM) and work collaboratively with the Regional Performance Manager LATAM, driving strategic and operational capability within our schools in the region helping to deliver against growth objectives. You’ll provide leadership, coaching, and mentoring to our school Admissions & Marketing team members, driving day-to-day performance and owning key KPIs for our US schools. 

REPORTING TO: Regional Director of Admissions & Marketing (RDAM). Dotted Line to Head of US.

DIRECT REPORTS: Dotted line to School Directors of Admissions & Marketing (DAMs).

JOB RESPONSIBILITIES

Support adoption of MAC capability building within US sub-region.
•    Run weekly 1:1 meetings with each of our US schools to build relationships, support capability building, & drive accountability.
•    Run formal training programs in partnership with the Regional and Central teams to support upskilling.
•    Facilitate best practice webinars & community building across TA region, collaborating with Performance Manager, LATAM.
•    Reinforce best practices around CRM data governance and use of dashboards to derive insight & act appropriately.
•    Participate in the codification of best practice SOPs for NAE, including school nuances to refine.
•    Provide feedback to Regional and Central teams on progress / experience at a school level, creating an iterative feedback loop.
•    Proactively identify & escalate schools where there are critical emerging / existing capability gaps.
•    Lead bi-monthly touchpoints with the school Principals to ensure appropriate governance.
•    Continue to proactively identify opportunities to drive continuous MAC improvement.
•    Input into the performance appraisal for the DAM, as well as the hiring process (when required).

Drive growth and support budget, forecasting, and performance reporting and analysis. 
•    Use data and insights to ensure that MAC teams drive enrollment performance across their schools.
•    Ownership of accurate KPI tracking and forecasting across US schools, using all the data available, providing guidance to DAMs on how to close gaps. 
•    Embed and reinforce more data driven, family centric & commercially orientated processes.
•    Ensure issues & risks within the school are quickly escalated up (e.g., lead shortages, lead quality).
•    Maintain up-to-date knowledge of US school markets, key competitors, and audiences, to ensure personalized support for each school in the region.
•    Stay informed and share best practice across the TA region, collaborating with LATAM counterpart and RDAM.
•    Track team performance through CRM and other KPI metrics to identify opportunities to improve the Family Experience Journey.
•    Collaborate with Regional Marketing Team regarding interpretation of US schools’ market research (brand equity, parent satisfaction, mystery shop, and market share) and guide action plans for improvement.

Collaborate across Regional MAC functions, providing data and performance insights to inform strategy.
•    Communicate school performance regularly to keep Regional MAC functions aligned on priorities and risks, ensuring effective planning, maximizing results of regional planning and school support. 
•    Responsible for quickly escalating issues and risks to RDAM and collaboratively problem-solving.

Supporting RDAM with integration of new acquisitions.
•    Support RDAM with new acquisitions and transition plans using NAE MAC Playbook.
•    Collaborate with Regional Data & CRM Operations Manager as integration timelines and goals are set, to ensure full adoption of SOPs.
•    Ensure NAE Family Experience framework is in place in new schools through admissions touchpoints to drive conversion rates.

REQUIREMENTS

Qualifications/ Experience / Knowledge
 Bachelors Degree
 Good understanding and experience in luxury, customer facing sales industries and experience in monitoring competitor market activity
 5+ years of successful project management with strong organizational skills. Ability to think creatively and generate new ideas to solve problems
 Experience of having managed a team
 Demonstrated success in Planning, Driving Performance, Execution, by enabling our schools to increase value creation, drive admissions and increase revenue
 Experience working in a matrixed organization
 Experience working with CRM systems, preferably Salesforce
 Experience in coaching / mentoring, with ability to adjust style and approach to needs of the schools
 Ability to travel (50%) across the U.S.to support our MAC teams. Occasional travel to LATAM may be required

Skills / Personal Attributes
 Highly data literate, able to interpret results from schools and drive outcomes forward
 Strong presence, driving credibility with schools & allowing them to influence outcomes
 Good process management and organizational skills
 Strong analytical skills and evaluation of ROI, KPIs, and proven record of using data and research to inform decision-making
 Exceptional cross-cultural, interpersonal & communication skills to interact with diverse nationalities and cultures
 Strong leadership skills especially in driving behavior change
 You have excellent time management skills and flexibility in dealing with multi-functional tasks
 Outstanding written and verbal communication skills

EmpowerUS Competencies
 Communicate with Impact
 Collaborate with Empathy
 Make Considered Decisions
 Embrace Change 
 Drive Growth

At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils where we embrace all race, abilities, religions, genders, and cultures.

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.

We welcome applications from suitable qualified persons from all diverse backgrounds.

Please note, only shortlisted candidates will be contacted.