IT Analyst Jr.
São Paulo, BR
The British College of Brazil (BCB) is one of the leading international schools in Sao Paulo, the biggest and one of the most important cities in Brazil, offering contemporary British international education to students from Pre-Nursery through to Secondary, teaching ages 2 to 17 bilingually in English and Portuguese. Founded in 2011 BCB is a private IB day school and has established itself as the school of choice for international families and internationally minded Brazilian families within Sao Paulo.
Our school values developing the whole child - academically, pastorally and socially with the principles of Positive Education and Growth Mindset underpinning our approach. With the child at the centre of our decision making, we believe that we are best placed to offer an outstanding education for all students in our care.
Job Description
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Provide first-level technical support to users (hardware, software, and systems)
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Assist with installation, configuration, and maintenance of computers, printers, and mobile devices
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Support user account administration (creation, modification, and access removal)
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Log, track, and resolve IT support tickets in line with defined SLAs
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Assist with basic network support and connectivity troubleshooting
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Support system updates, software installations, and equipment maintenance
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Follow IT security policies and best practices
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Document procedures, incidents, and technical solutions
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Work collaboratively with internal teams and external vendors when required
Required Skills/Abilities
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Degree in IT, Information Systems, Networking, or related fields
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Basic knowledge of operating systems (Windows and/or macOS)
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Basic understanding of networking, hardware, and end-user support
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Good organizational and communication skills
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Willingness to learn and work in a team-oriented environment
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Previous experience or internship in IT support (desirable)
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Basic knowledge of ITSM tools (e.g., Service Desk systems)
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Awareness of information security principles
- Advanced English
At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils where we embrace all race, abilities, religions, genders, and cultures.
All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.
We welcome applications from suitable qualified persons from all diverse backgrounds.
Please note, only shortlisted candidates will be contacted.