IT Coordinator
São Paulo, BR
The British College of Brazil (BCB) is one of the leading international schools in Sao Paulo, the biggest and one of the most important cities in Brazil, offering contemporary British international education to students from Pre-Nursery through to Secondary, teaching ages 2 to 17 bilingually in English and Portuguese. Founded in 2011 BCB is a private IB day school and has established itself as the school of choice for international families and internationally minded Brazilian families within Sao Paulo.
Our school values developing the whole child - academically, pastorally and socially with the principles of Positive Education and Growth Mindset underpinning our approach. With the child at the centre of our decision making, we believe that we are best placed to offer an outstanding education for all students in our care.
Job Description
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Ensure the smooth operation of all IT systems and devices used by staff and students, including desktops, laptops, tablets, smart devices, operating systems and applications.
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Manage and monitor the school IT service desk, ensuring timely support and resolution of incidents and requests.
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Provide technical support and training to staff and students when required.
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Take ownership of IT incidents, ensuring correct prioritization, communication and resolution.
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Perform root cause analysis to prevent recurring technical issues.
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Monitor and manage escalated support tickets to ensure service efficiency.
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Support request fulfilment processes and maintain the IT Service Catalogue.
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Contribute to Change Management processes by assessing risks and operational impacts.
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Act as an escalation point for complex technical issues.
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Develop, maintain and ensure compliance with standard operating procedures.
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Coordinate system updates, testing, communication and operational handovers.
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Maintain IT asset inventory and ensure accurate documentation.
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Support IT compliance activities, including access control and security practices.
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Monitor service performance through KPIs and drive continuous improvement.
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Provide technical support for IT-related projects, including occasional out-of-hours support when required.
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Collaborate with internal teams, regional IT departments and external service providers.
Required Skills/Abilities
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Strong knowledge of IT service desk operations and incident management processes.
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Experience supporting Windows and Apple environments.
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Solid understanding of Microsoft Office applications and enterprise systems.
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Knowledge of LAN/WAN networks, audiovisual technologies and IT security practices.
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Familiarity with service management tools (e.g., ServiceNow).
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Experience with remote support tools such as TeamViewer, GoToAssist or similar platforms.
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Analytical and problem-solving skills with the ability to identify root causes.
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Ability to manage multiple priorities and work effectively under pressure.
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Strong communication skills with technical and non-technical stakeholders.
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Excellent organizational and planning skills.
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Customer-focused mindset with strong relationship-building abilities.
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Ability to work independently and collaboratively within a team.
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Adaptability and willingness to learn new technologies.
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Understanding of IT service management frameworks (e.g., ITIL).
At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils where we embrace all race, abilities, religions, genders, and cultures.
All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.
We welcome applications from suitable qualified persons from all diverse backgrounds.
Please note, only shortlisted candidates will be contacted.