Receptionist (Maternity Cover)

Duties and Responsibilities

Create a welcoming atmosphere: 
- Act as the first point of contact for all school visitors enhancing the reputation of the school by creating an excellent first impression.
- Meet and greet parents and visitors, ensuring that all enquiries are dealt with in a professional and friendly manner.
- Be aware of upcoming school events in order to effectively and knowledgably deal with enquiries.
- Respond to phone enquiries professionally with a positive demeanour, forwarding requests as needed or taking messages for staff. 
- Ensure the reception area is always neat and tidy.
- Liaise with the marketing department to ensure the TVs are functioning properly, turned on at the start of each day and off at the end.

Handle daily front desk procedures: 

- Follow up with families on absent students as per school procedures ensuring timely and accurate student register each day.  
- Process packages, deliveries, and mail as needed. 
- Handle laptop loaner process for supply teachers. 
- Take note of late students and provide late slips.
- Support CCA Officer with CCA attendance as needed.

Event support and participation
- Support departments with event logistics as needed including but not limited to registration, preparation of materials, directing parents, monitoring refreshments. 
- Prepare Admissions packets, check-in families and provide general support for regular Admissions tours. 
- Stay after hours as needed for face-to-face Parent Teacher Conferences to direct parents.

Safety and security administrative support
- Work with Security to ensure all visitors have appropriate ID badges in line with school policy.
- Work in conjunction with the security guards to maintain security awareness within the school.

-Ensure accuracy of visitor logs, staff leaving logs, and student attendance to provide in the event of an evacuation or drill. 
- Provide support to Health and Safety Officer as needed during drills and emergencies. 
- Ensure visitors to the school use appropriate toilets to ensure student Safeguarding procedures are maintained.

Ad hoc administrative support
- Provide administrative support as needed including but not limited to filing, calling parents, marketing collateral inventory, copying, etc for the school. 
- Other ad hoc tasks as assigned by the Principal / line manager. 

Requirements

- Previous work experience in a customer facing role.
- Excellent written and spoken English communication skills
- Excellent organisational and time-management skills
- High level of customer service and good interpersonal and team working skills
- Good ICT skills
- Ability to work independently on own initiative and the ability to work under pressure and remain calm
- Self-motivated and enthusiastic
- Flexible and supportive
- Comfortable working in a diverse, multinational community. 

Other Responsibilities

- All staff are required to manage effective personal development as part of NAEʼs commitment to invest in staff as the key resource in the organisation.
- Each individual must ensure that they meet their statutory responsibilities and adhere to NAE and school policies with regard to Health and Safety, Equal Opportunities and other relevant legislation.
- A commitment to safeguarding and promoting the welfare of all pupils and the willingness to undertake appropriate child protection training when required.